What Vyla is, how it works, and what happens to your money and your messages. If we've missed something, ask.
Vyla is a private fantasy chat service. You choose a character, top up credits, and exchange private messages. Each woman is an original creation with her own name, look, life and voice. Replies are written by Vyla's team, real people responding in the voice of the character. It's adult entertainment, built for private one-to-one conversation.
The characters are original fictional identities we created, and their likenesses are AI-generated, so they don't depict any specific real person. The replies you receive are written by real human writers on our team, responding in the voice and personality of the character you chose.
No. The characters are fictional and don't exist outside Vyla. Our writers won't share personal contact details or arrange meetings. Vyla is a fantasy chat service, not a dating or escort service.
Vyla is made for straight men who want private conversation and fantasy rather than a dating app. You must be 18 or older (or the age of majority where you live, whichever is higher) to use the service.
No. Vyla isn't for meeting real people. Think of it as a private interactive entertainment service rather than a dating product.
One credit equals one message you send. Receiving replies costs nothing. You buy credits in one-off packs and they're added to your account instantly. Credits never expire.
No. Vyla is one-time purchases only. There are no subscriptions, no auto-renewals, and no recurring charges. You only get charged when you choose to buy more credits.
Vyla accepts major credit and debit cards (Visa, Mastercard, American Express, Discover) through our payment processor. All charges will appear on your statement as "VYLA".
Yes, in certain circumstances. See our full Refund Policy for the details. In short: unused credits purchased within the last 14 days can be refunded; consumed credits cannot.
Conversations are encrypted in transit and at rest, and aren't visible to other users. They are read by the writer who is replying to you, working under strict confidentiality obligations. We don't sell your data or share your chat content with advertisers.
Your messages are read by Vyla's writers (the people who respond in the voice of the character) and by a small number of trained moderators who review for safety and policy compliance.
You can request account deletion from your settings, or by emailing support@vylachat.com. We'll permanently delete your account and chat data within 30 days.
Email support@vylachat.com, call 0330 880 6071(Mon–Fri, 9am–6pm UK time), or use the contact details on our Contact page. We aim to reply within one business day.